Shipping Policy
At Paw Play it, we’re committed to delivering your order safely and efficiently — no matter where you live. We work with trusted fulfillment partners worldwide to bring you quality products at the best possible prices.
🌍 Processing Time
- Orders are typically processed within 2–5 business days after purchase.
- You’ll receive a confirmation email once your order has been placed and another when it ships.
✈️ Shipping Time
- Canada & U.S.: 5–14 business days (on average).
- International orders: 10–20 business days depending on destination.
- Please note: During peak seasons or holidays, delivery times may be slightly extended.
📦 Tracking & Updates
All orders include tracking information. You’ll receive an email with your tracking number once your package is on the way. You can monitor your shipment at any time using our Track My Order page.
💡 Important Notes
- Orders may arrive in separate packages if you ordered multiple items — this allows faster delivery for in-stock products.
- We currently ship to Canada, the U.S., and select international destinations.
- Customs or import duties (if any) are the responsibility of the customer.
❤️ Our Guarantee
Your satisfaction means everything to us. If your order doesn’t arrive within 30 business days or if you experience any issue, please reach out to support@pawplayit.com — we’ll make it right with a replacement or refund.
📍 Company Location
Paw Play it is proudly based in Québec, Canada. Our customer support team operates from here, while our products ship directly from our global partner warehouses to ensure affordable, efficient delivery.